Carrier Delivers Freight to Wrong address

[b***@eou.edu]

Here is the scenario.

BOL says Consignee name in care of name and address is XYZ
In the body, there is a note for business (cross dock operation) at XYZ to load and ship on a different truck and deliver to address 123abc.

Carrier reads in the body of BOL ignores Consignee and address and delivers freight to address 123abc, and their delivery receipt says consignee is 123abc.
So consignee does not know to refuse the freight until reading the packing slip.

We have cross docks we ship freight to and consolidate for full truck loads.
Carrier bypassed this in Error regardless of what BOL outlined and delivered and charged us for the full leg from origin to 123abc instead of XYZ

Is there a recourse for this and regulation to cite?

[b***@eou.edu]

Post by b***@eou.edu
Here is the scenario.
BOL says Consignee name in care of name and address is XYZ
In the body, there is a note for business (cross dock operation) at XYZ to load and ship on a different truck and deliver to address 123abc.
Carrier reads in the body of BOL ignores Consignee and address and delivers freight to address 123abc, and their delivery receipt says consignee is 123abc.
So consignee does not know to refuse the freight until reading the packing slip.
We have cross docks we ship freight to and consolidate for full truck loads.
Carrier bypassed this in Error regardless of what BOL outlined and delivered and charged us for the full leg from origin to 123abc instead of XYZ
Is there a recourse for this and regulation to cite?

To follow up and explain, the Carrier made a mistake on the delivery address. Delivered the freight to the place where, in the end, once we consolidated the freight at a cross dock and reshipped via another carrier or one of our milk run drivers. Carrier is saying we are required to pay for the full leg because the delivery address accepted the shipment. BUT because carrier used wrong delivery address and did not copy the complete contents of the BOL into body of the delivery address. Delivery address did not know any better to not accept delivery.

This would be like charging us the freight charges if they delivered to the wrong address, and the wrong address accepted, then the carrier had to go get the freight and redeliver to the correct address. Charging us for the mistake and correction.